• Registered Air Post - Delivery time is 7- 21 business days.
  It is regular Air Post and most orders are sent in this way.
• Express Air Mail - Delivery time is 3-4 days from time of shipping.
  We send orders via Express Air upon a customer request (for an additional fee of $25).

Returns Policy

• You may return an item sold by Israel-Shops.com within 14 days of delivery for a full refund (not including postage).
• You may exchange an item for a bigger or smaller size. In such a case the shipping cost for the returned goods will be covered by the customer.
• In case you received a damaged or defective item - you may return it for a replacement.
• In case you received a wrong item - ship it back and we will replace it for you.
• In case you want to cancel your order before your order was processed or shipped - let us know and we will cancel your order and will refund your account.
• In case you want to change any detail of your order before it was shipped - let us know via e-mail or by phone.
• In case we don't have part of your order in stock - we wouldn't want you to wait and will send you your order in two parts. You will not be charged for shipping cost for the second shipment.
• In case you didn't receive your order at all - we will ask you to wait 30 days (in order to give a chance to the Mail Authorities). After 30 days let us know again.
• In case you need further assistance or answers - please contact us via e-mail - info@israel-shops.com